Emad Osman
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Recent activity by Emad Osman-
Why can’t I use the app?
In V2, the company admin can easily add assets, control how assets are being filled, and limits. In B2B portal, the company admin manages assets, filling controls, and user limits. Have you be...
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General Overview of B2B Portal
Introduction to the features and benefits of the B2B platform, offering streamlined fuel management for businesses. Complete User Guide for B2B Portal Access detailed step-by-step instructions for...
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Setting up vehicle limits
Learn how to define fuel consumption limits for individual vehicles or the entire fleet, ensuring budget control and optimized fuel usage. Vehicle limits help businesses control fuel consumption ...
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Employee Onboarding and Limits Management
Guidance on creating and managing business accounts, adding users, and configuring profile details. How to Add EmployeesA step-by-step video guide on how to add individual employees to your account...
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How much is the cancellation fee?
The cancellation fee is 36 AED.
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How long does it take to receive a refund for my cancellation fee?
You can get a refund in your CAFU wallet with 24-48 hours. If you want a cash refund, it is common for refunds to be processed within 7-10 business days.
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How can I apply for a refund?
You can contact our customer support team to apply for a refund.
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Are cancellation fees refundable?
In general, cancellation fees are non-refundable. Once you cancel a service and the cancellation fee is charged, it is unlikely that you will receive a refund for that fee. However, it is best to c...
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Will I get rewards as part of my order?
No. You will not get any rewards with a cancelled order.
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Can I reschedule a fuel delivery without incurring a cancellation fee?
Yes. You can reschedule only once without incurring a cancellation charge. You can reschedule from the app or by contact our customer support team.