Emad Osman
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Activity overview
Latest activity by Emad Osman-
Emad Osman created an article,
Why can’t I use the app?
In V2, the company admin can easily add assets, control how assets are being filled, and limits. In B2B portal, the company admin manages assets, filling controls, and user limits. Have you be...
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Emad Osman created an article,
Employee Onboarding and Limits Management
Guidance on creating and managing business accounts, adding users, and configuring profile details. How to Add EmployeesA step-by-step video guide on how to add individual employees to your account...
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Emad Osman created an article,
Setting up vehicle limits
Learn how to define fuel consumption limits for individual vehicles or the entire fleet, ensuring budget control and optimized fuel usage. Vehicle limits help businesses control fuel consumption ...
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Emad Osman created an article,
General Overview of B2B Portal
Introduction to the features and benefits of the B2B platform, offering streamlined fuel management for businesses. Complete User Guide for B2B Portal Access detailed step-by-step instructions for...
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Emad Osman created an article,
How long does it take to receive a refund for my cancellation fee?
You can get a refund in your CAFU wallet with 24-48 hours. If you want a cash refund, it is common for refunds to be processed within 7-10 business days.
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Emad Osman created an article,
How can I apply for a refund?
You can contact our customer support team to apply for a refund.
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Emad Osman created an article,
Are cancellation fees refundable?
In general, cancellation fees are non-refundable. Once you cancel a service and the cancellation fee is charged, it is unlikely that you will receive a refund for that fee. However, it is best to c...
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Emad Osman created an article,
Will I get rewards as part of my order?
No. You will not get any rewards with a cancelled order.
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Emad Osman created an article,
Can I reschedule a fuel delivery without incurring a cancellation fee?
Yes. You can reschedule only once without incurring a cancellation charge. You can reschedule from the app or by contact our customer support team.
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Emad Osman created an article,
When am I most likely to encounter a cancellation fee with a fuel delivery service?
If you cancel your order within the time frame that you selected for fuel delivery, you will encounter a cancellation fee.